Service

Pre-sales service

During the pre-sales stage, Raydafon provides customers with professional technical consultation and selection suggestions. We recommend the most suitable hydraulic cylinders, agricultural machinery gearboxes, PTO drive shafts and precision gear products according to the customer's application scenarios and parameter requirements, and submit customized solutions and quotations within 24 hours. Customers can obtain free product drawings, samples, technical information and online technical communication support to ensure that they are fully understood and feel at ease before purchasing.

In-sales service

After the order is confirmed, Raydafon will arrange the production plan as soon as possible and provide weekly feedback on the progress through emails, WeChat, etc., including production, assembly and quality inspection processes. If necessary, we also provide production site videos or pictures to allow customers to "visibly" understand the product status, truly achieve transparent processes, smooth communication, and on-time delivery.

After-sales service

After the product is delivered, Raydafon provides a 12-month warranty service and promises that customers can respond to any after-sales problems within 2 hours and provide solutions within 48 hours. We support remote video guidance for installation and commissioning, provide maintenance advice, and provide door-to-door service for long-term cooperative customers, ensuring that every customer can use it with confidence, worry-free, and dare to repurchase. Service is not only a guarantee, but also a part of our brand value.